Aquatic Center Refund & Transfer Policy

Classes

Cancellations made less than two weeks (14 days) prior to the class are not eligible for a refund.
There is a $10.00 fee for all cancellations, transfers and refunds.
Transferring classes may be made if the request is received at least 5 working days before your scheduled class.
Should the Aquatic Center cancel a class, we will issue a transfer, credit or full refund.  Reasons may included severe weather or participant numbers.  Classes must meet the minimum enrollment.
There are no make-up sessions if you miss a class.  Failure to attend a class in which you are registered will result in forfeiting all fees.

Youth Camps

Cancellations made less than two (14 days) prior to the camp are not eligible for a refund.
Minimum $100.00 deposit per child, per camp is required for all registrations.
Full payment is due 7 days prior to camp start.
Camps are canceled if minimum enrollment is not met.
Transferring camps may be made if the request is received at least 5 working days before your scheduled camp.
There is a $10.00 fee for all transfers and refunds.

Youth Groups / Team Building

Aquatic Center programs are not confirmed until a signed contract and deposit or a purchase order are received.
Total program fee (or the P.O.) must be received by the Aquatic Center no less than one week before the scheduled program date.

Program number changes

Changes in the number of participants must be made two weeks prior to the scheduled event in order to arrange for appropriate staffing.
If participant number changes are made in less than two weeks, the client will be held responsible for the original program fee, plus the fees for any additional participants.

Program Cancellations

A $20.00 administrative fee will apply for all cancellations.
Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund.
Cancellations made between one and three weeks (7 to 20 days) prior to the scheduled event will forfeit the program deposit amount.
Cancellations made within one week (7 days) of the scheduled event will forfeit the entire program fee.
We reserve the right to cancel or reschedule a program due to safety concerns.  Such cancellations will not result in forfeiture of fees.

Beach / Classroom Reservations:

Aquatic Center facility rentals are not confirmed until a signed contract and deposit or purchase order are received.
Total booking fee (or P.O.) must be received by the Aquatic Center no less than one week before the scheduled booking date.

Facility booking number changes:

Beach reservation - Numbers are based on the following scale:
Up to 18 people
Up to 25 people
Up to 35 people
Up to 45 people
Up to 55 people
Up to 65 people
Up to 75 people
Up to 100 people
Up to 150 people
Changes in the scale of people for the beach facility booking must be made two weeks (14 days) prior to the scheduled event.
If the scale of the people changes less than two weeks of the scheduled event, the client will be held responsible for the original program fee, plus the fees for any additional people.

Classroom Rental

Prices are based in the number of rooms used and time frame of room use.
If fewer rooms are needed, changes must be made two weeks (14 days) prior to the scheduled event.
If fewer rooms are needed and changes are made less than two weeks (14 days), the client will be held responsible for the original booking fee.

Facility Booking Cancellations

A $20.00 administrative fee will apply for all cancellations.
Cancellations made three weeks (21 days) prior to the scheduled event are entitled to a refund for fees paid.
Cancellations made between one and three weeks (7 to 20 days) prior to the scheduled event will forfeit the program deposit amount.
Cancellations made within one week (7 days) of the scheduled event will forfeit the entire program fee.
We reserve the right to cancel or reschedule a program due to safety concerns.  Such cancellations will not result in forfeiture of fees.

Memberships

All memberships are non-refundable and non-transferable.